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Support is open on regular business days from 6:00 a.m. to 6:00 p.m. (Pacific time) to answer calls, emails, and respond to trouble tickets created here. Emergency support is also available after-hours and on holidays on an on-call basis by either submitting a trouble ticket or calling 425-429-3950 (Option 4). If you call after-hours, please leave a message in order for support personnel to be dispatched.


HarborCloud, Inc.

Greg Wyant Mar 29 Announcements

QuickBooks 2013 users must upgrade to a newer version before the discontinuation deadline

Per the QuickBooks service discontinuation policy, Intuit will discontinue support and services for QuickBooks 2013 products by May 31, 2016. As an Intuit Authorized Commercial Hosting Partner, we will likewise discontinue hosting QuickBooks 2013 at that time. All users currently on QuickBooks 2013 must upgrade to a newer version of QuickBooks prior to May 31st, as our QuickBooks 2013 servers will be offline by June.

QuickBooks 2014 and newer will still be supported. No action is necessary for users deployed with QuickBooks 2014, 2015, or 2016.

If you currently are a QuickBooks 2013 user, you may either purchase a newer version of QuickBooks or lease one from us by the above deadline. Please submit a support request letting us know which option you've chosen and we'll work with you to upgrade your QuickBooks in HarborCloud.

Thank you.