Support is open on regular business days from 6:00 a.m. to 6:00 p.m. (Pacific time) to answer calls, emails, and respond to trouble tickets created here. Emergency support is also available after-hours and on holidays on an on-call basis by either submitting a trouble ticket or calling 425-429-3950 (Option 4). If you call after-hours, please leave a message in order for support personnel to be dispatched.
Greg Wyant Feb 11 • Announcements
Per Intuit's Discontinuation Policy, Intuit will "sunset" support and services for QuickBooks 2012 products by May 31, 2015. As an Intuit Authorized Commercial Hosting Partner, we will likewise be unable to host QuickBooks 2012 at that time and will be shutting down our QB 2012 servers by June 1, 2015. QuickBooks 2013 through 2015 will still be supported.
If you currently have QuickBooks 2012, please either purchase a newer edition of QuickBooks or lease one from us by the above deadline. Once you've purchased an updated edition or if you'd like to lease QuickBooks through us, please submit a support request and we'll help you get upgraded in HarborCloud.