QuickBooks 2014 "Unrecoverable Error" when closing, switching, or working in a file

Some users have reported running into a QuickBooks Unrecoverable Error when working in specific company files within QuickBooks 2014 (Pro, Premier, and Enterprise). This is a known issue by Intuit regarding QuickBooks 2014. At this time there is a resolution that addresses the issue, and Intuit is also working on a permanent fix to prevent the issue from happening in the first place.

The Intuit support article regarding this issue can be found here:

http://support.quickbooks.intuit.com/support/articles/sln77812

The most common appearance of this error occurs when our users go to File > Close Company/Log off. Completing these steps causes the QuickBooks Unrecoverable Error message to pop up and QuickBooks will then shut down.

Recommend Resolution

  1. Launch QuickBooks in HarborCloud
  2. Sign in to the "problem" company file
  3. Slowly close down all active windows within the company file, one at a time

Trying to close all windows rapidly may also cause the error message to appear, so please wait a few seconds after closing one active window before closing another. After all active windows are closed down, try going to File > Close Company/Log off and you now should be able to close the file without Quickbooks crashing.

If you have any questions or need assistance with this process, feel free to Submit a Request here on our support site. Thank you!

Have more questions? Submit a request

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