Safari - HTTP Error 404 accessing HarborCloud on Safari

A recent Safari web browser update has affected the stored website data that Safari holds for HarborCloud.

The Safari 9.0 web browser update was released September 30, 2015 when Apple released the Mac OS X 10.11 "El Capitan" operating system upgrade. After updating Safari to 9.0, several users have reported receiving a 404 page when trying to access our website:

 Safari_404_Page.png

To resolve, we will need to clear the website data stored in Safari for our HarborCloud login page.

Step 1: Open the Safari Preferences

Click on the Safari menu in the upper-left corner of your screen and click on Preferences

Safari_Prefeences_-_Cropped.png

Step 2: Go to the Privacy tab and click on Details to view specific website data stored in Safari

Sometimes the Details button takes a few moments to show up depending on the amount of the website data stored.

If you do not see the Details button, please wait a few seconds on the Privacy tab for it to appear.

Safari_Preferences_Privacy.png

Step 3: Locate the website data for ourhostedcloud.com and choose Remove

After clicking Details, you'll see a list of all websites with stored data in Safari.

Use the search box in the upper-right to search for ourhostedcloud.com. After locating this site, click on Remove to clear the website data stored for our login site.

Safari_Preferences_Privacy_Cookies.png

Step 4: Restart Safari and try again

After clearing the website data stored in Safari for our website, simply restart Safari and go back to our login page and you should be good to go!

Still receive the 404 error page after removing website data for ourhostedcloud.com?

If you have followed the steps above but still encounter the 404 error when accessing our login page, then there may be other instances where Safari is storing data related to our website. You will need to clear all stored cache and cookies in Safari to resolve:

  1. Launch the Safari Preferences (see Step 1)
  2. Go to the Privacy tab
  3. Click on the Remove All Website Data button
  4. Restart Safari and try again

Note that despite its name, "removing all website data" simply clears the cache and cookies that websites use to track your browsing, and does not erase stored passwords (which Safari keeps in the Passwords tab).

If you need any further assistance, please Submit a Request to our support team and we will reach out to you shortly.

Thank you.

Have more questions? Submit a request

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