Safari - Difficulty launching applications

Your version of Safari may be blocking the Citrix Receiver plug-in.

If you use Apple's Safari web browser on your Mac OS X device, Safari may be configured to block new plug-ins like the Citrix Receiver. To resolve, we just need to allow the Citrix Receiver plug-in in Safari.

Step 1: Open up the Safari Preferences

Click on the Safari text in the upper-right and choose Preferences...

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Step 2: Open up the Website Settings for Internet Plug-Ins

 Click on the Security tab and then click on Website Settings.

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Step 3: Choose to Allow the Citrix Receiver Plug-in

Click on Citrix Receiver and choose to Allow Always on our citrix.ourhostedcloud.com website.

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After selecting Allow Always for the Citrix Receier plug-in, you can then go back to your HarborCloud Dashboard and should be able to launch your applications successfully. If you need any further assistance, Submit a Request to our support team and we will reach out to you shortly.

Thank you.

Have more questions? Submit a request

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