Chrome - Click to launch an application and see a launch.ica file

You click to launch your applications in Google Chrome and the application does not launch. Instead, you see a launch.ica file downloaded from Google Chrome or the launch.ica file is opened up by some incompatible program on your computer (such as by another web browser or a Microsoft Office application).

Background

The launch.ica file is a Citrix file used by your web browser to virtualize your HarborCloud applications. This file is usually downloaded silently from Chrome and opened automatically by the Citrix application installed on your local computer. However, a recent update to Chrome has changed this usual process. 

Google released the Version 42.0 update to Chrome on April 15, 2015. As a part of this update, Chrome now handles certain web content differently. For HarborCloud, Instead of downloading and automatically launching the launch.ica file like in the past, Chrome now just downloads the file instead. Depending on other local settings, your computer may try to automatically open the launch.ica file with an incompatible program as well.

Most users have Chrome set to update automatically, hence your Chrome may have already updated to the latest version without your knowledge.

Solution

To resolve, we need to tell Google Chrome to continue to automatically open the launch.ica files instead of just download them.

  1. Attempt to launch a HarborCloud application
  2. When you see the launch.ica file appear at the bottom of your web browser, click on the little arrow next to it and choose Always open files of this type
    • Google Chrome - Version 42.0.2311.90 Update.png
  3. Restart Google Chrome
  4. Log back into HarborCloud and launch your application again

If the above changes did not resolve your issue, then the Google Chrome update may have affected the default program that your computer uses to open .ica file types. As a result, you may need to adjust the default program that opens .ica files on your local computer as well.

Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk