Can't launch applications - SSL Error 61

Launching a HarborCloud application returns SSL Error 61

You try to launch an application in HarborCloud, but are unable to do so and receive the following error:

Cannot connect to the Citrix XenApp server. SSL Error 61: You have not chosen to trust "GoDaddy Root Certificate Authority - G2", the issuer of the server's security certificate.

You have already tried to reinstall the Citrix Receiver as well as restart your computer but to no avail. Other computers seem fine and only your computer seems to be affected.

SSL Error 61 is caused by a missing site certificate

The general idea is that the GoDaddy Root Certificate necessary to fully access our HarborCloud site is not installed on your computer. These kinds of certificates are typically pre-installed on most modern machines or added as part of regular Windows Updates; however, if your machine is behind on updates or has had its operating system reinstalled or otherwise atypically adjusted, then the certificate may not be installed.

To resolve this error, you will just need to install our site certificate manually on your local computer.

How to install the missing site certificate on your computer

The below instructions will walk you through the steps to download and install the necessary site certificate so that you can access our website. If you need any assistance or are uncomfortable walking through these steps on your own, please submit a request and we can work through them together.

1) Download the HarborCloud - Site Certificate.cer file (also attached to the bottom of this support article) and save it to your local desktop

2) On your local computer, go to Start > Search and type in mmc to launch the Microsoft Management Console

3) Go to File > Add/Remove Snap-in

4) Select Certificates from the available snap-ins and click Add

5) Select Computer account and click Next

6) Select Local computer and click Finish, then click OK to exit the Add or Remove Snap-ins window

7) With the Certificates snap-in now installed, right-click on Trusted Root Certificate Authorities and go to All Tasks > Import

8) Click Next on the Certificate Import Wizard welcome screen

9) Click on Browse, select the HarborCloud - Site Certificate.cer file saved on your local desktop as the certificate file to import, and then click Next

10) Choose to place all certificates in the Trusted Root Certification Authorities store (which should be the default selected option) and click Next

11) Click Finish to complete the site certificate import

12) Restart your web browser, log back into HarborCloud, and try again

If you walked through these steps but are still unable to access HarborCloud, please submit a ticket and we will reach out to you to follow up. Thank you.

 

 

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